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Aire Serv has independently operated offices throughout the UK and as a Franchise organisation is committed to providing the best customer service first time, every time.
Excellent customer service not only applies to external customers, but also to the Company's internal customers, or employees, whose own commitment and ambition are key in driving the business forward.
STARTING OUT RIGHT
Aire Serv has developed a team culture where every member has their part to play and every contribution to success is equally valued. The Head Office management team and franchise business owners throughout the Network are committed to both on-the-job training as well as the development of theory, in leading edge technical opportunities. The business actively encourages personal development by supporting appropriate training as part of a structured growth programme. Everyone in the organisation attends basic training ensuring that the business objectives as well as the business culture are fully understood.
ALL NEW MEMBERS WILL RECEIVE:
- Proper evaluation as part of selection
- Training in the culture
- Involvement in ongoing specialist training
- Regular opportunities to meet with other team members from across the UK
CREATING A SOUND FOOTING FOR THE FUTURE WITH AN APPRENTICESHIP
We will help you to get started with your career and assist you throughout. Take a look at how you can progress by assessing The Aire Serv UK Route to Success.
The Aire Serv Franchise Network will provide opportunities for good technicians to develop a satisfying and worthwhile career. Aire Serv does things differently. Its systemised approach to customer service continues to be the winning formula, giving everyone involved an opportunity to achieve their full potential. Earning potential is uncapped and working with an Aire Serv Franchise enables the technician to genuinely see an appropriate reward for their efforts. The dynamic nature of the business provides opportunities for ongoing learning, ensuring that you remain some of the most experienced and skilled technicians in the industry.
A Qualified Supervisor is a technically competent person with specific responsibility on a day-to-day basis for the safety, technical standards and quality of installation work under their supervision. They will have at least two consecutive years' supervisory or managerial responsibility for the standard of installation work and satisfy, the technical training and / or experience requirements laid down by the HVCA. As a leading member of the business team you will have the opportunity to not only develop your own skills but gain the satisfaction of mentoring others.
CUSTOMER SERVICE REPRESENTATIVE
With any customer focused business it is important to ensure that not only the operational team members, but also the support team have the ability to empathise with the customers, understand their needs and take the appropriate timely action to ensure the whole organisation can deliver on its service commitments.
As a Customer Service Representative with Aire Serv, you will have excellent communication and organisational skills and have a positive 'can do' attitude.
The Customer Service Representative will be responsible for booking appointments, coordinating technicians and materials and ensuring appropriate follow up when the jobs are complete. Due to the nature of our work some of the customers we deal with will find themselves in stressful situations. Therefore, a calm professional manner will lead to a satisfactory result for all involved.
To find out what vacancies are currently available in your area, call the National UK Free phone on 0800 917 9917 or email [email protected]serv.co.uk